Toshiba External SuperMulti Drive User Manual download pdf (Page 18)

EN-18 User’s Manual

TOSHIBA External SuperMulti Drive

Troubleshooting

Problem Meaning / Solution

The eject key is not

working properly.

See if the Drive is on.

If the disc still won’t eject with the power on,

remove USB cable and insert an a slender

object (about 15mm) such as a

straightened paper clip into the emergency

eject hole to open.

The PC is not working

properly.

See if the drive is properly connected to the

PC.

See if the floppy disc remains in the PC.

The drive is not

working properly.

See if the drive is connected properly to the

PC.

See if the device drive program has been

installed properly.

No sound is heard from

an audio CD.

Check that the sound card is operational.

Check the condition of the CD and wipe the

surface of the CD clean before use.

The computer doesn’t

recognize the drive.

USB cable is not connected properly

between the computer USB port and the

drive.

Ensure that both connectors of the USB

cable is properly connected to the USB

ports on the computer and the drive.

Can be an OS problem. Try to reinstall the

Windows OS program.

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