Toshiba Qosmio X300 User Manual download pdf (Page 160)

User’s Manual 9-2

Troubleshooting

■ Make sure all options are configured properly in the computer's setup

program and that all required driver software has been loaded (please

refer to the documentation provided with the option for further

information on its installation and configuration).

■ Check all cables to ensure they are correctly and firmly attached to the

computer - loose cables can cause signal errors.

■ Inspect all connecting cables for loose wires and all connectors for

loose pins.

■ Check that your floppy diskette, CD, or DVD media is correctly loaded

and, in the case of a floppy diskette, that its write protect tab is correctly

set.

Always try to make detailed notes of your observations and keep them in a

permanent error log - this will help you to describe your problems to your

reseller, dealer or service provider. In addition, if a problem recurs, the log

you have made will help to identify the problem faster.

Analyzing the problem

Sometimes the computer will give you clues that can help you identify why

it is malfunctioning. In view of this you should keep the following questions

in mind:

■ Which part of the computer is not operating properly - keyboard, floppy

diskette drive, hard disk drive, optical disc drive, display, touch pad,

touch pad control buttons - as each device will produce different

symptoms.

■ Check the options within the operating system to ensure that its

configuration is set properly.

■ What appears on the display? Does it display any messages or random

characters? If you have a printer attached, print a copy of the screen

using the PRTSC key and, if possible, look up the messages in the

documentation provided with the computer, software or operating

system.

■ Check that all connecting cables are correctly and firmly attached as

loose cables can cause erroneous or intermittent signals.

■ Do any indicators light, if so, which ones, what color are they and do

they stay on or blink? Write down what you see.

■ Do you hear any beeps, if so how many, are they long or short and are

they high pitched or low pitched? In addition, is the computer making

any unusual noises? Write down what you hear.

Record your observations so you can describe them in detail to your

reseller, dealer or service provider.

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Toshiba Qosmio X300 User Manual Page 160