Toshiba e-studio 5520C User Manual Page 96
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
94 Error Messages
Active Directory Domain - Clock Skew error due to difference in
Time between Server and MFP
The clocks need to be synchronized. Please check whether SNTP
is configured correctly on the equipment.
Active Directory Domain - Kerberos Ticket has expired and cannot
be used for Authentication
Please confirm the validity period of the ticket set by the Kerberos
server. Please retry again after the fresh ticket is issued.
Active Directory Domain - Verification of the Ticket has failed Verify the user name and password and try again. If the problem
persists please contact the administrator.
Active Directory Domain-The Domain specified could not be found Enter the correct domain name in network settings. If the problem
persists please contact the administrator for the correct realm
name for your server.
Information Failed User Authentication Check Domain Name/User Name/Password
SNTP Server - Connect Error has occurred The equipment could not connect to the SNTP Server. Check the
SNTP settings.
No IKE proposal chosen Check the IKEv1/IPsec proposal parameters
(like encryption/authentication algorithms, DH group,
authentication methods) in MFP and peer machine.
IKE Certificate Authentication failed Check
1. CA and user certificate in both MFP and remote peer -
certificate timestamp and IPsec Certificate template should be
valid.
2. CRL DP server name is mapped in MFP’s host table or DNS
entry.
3. Certificate against CRL.
IKE Pre-shared key Authentication failed Mismatch in IKEv1 Pre Shared Key. Check the PSK in MFP and
remote machine.
Invalid Certificate Check the CA and user certificate in MFP and peer machine.
Certificate Type unsupported Check the user certificate type. Supported type is “.pfx” file only.
Invalid certificate authority Check the CA certificate in MFP and peer machine.
Certificate unavailable Certificate has been deleted from Certificate store. Re-upload the
corresponding certificates using Security Services.
No ISAKMP SA established Check the IKEv1/IPsec proposal parameters
(like encryption/authentication algorithms, DH group,
authentication methods) in MFP and peer machine.
Check
1. CA and user certificate in both MFP and remote peer -
certificate timestamp and IPsec Certificate template should be
valid.
2. CRL DP server name is mapped in MFP’s host table or DNS
entry.
3. Certificate against CRL.
Invalid Signature Mismatch in Signature payload (MAC or IV). Check the CA and
user certificate in MFP and peer machine.
No IKEv2 proposal chosen Check the IKEv2/IPsec proposal parameters
(encryption/authentication algorithms, DH group, authentication
methods) in MFP and peer machine.
IKEv2 Certificate Authentication Failed Check
1. CA and user certificate in both MFP and remote peer -
certificate timestamp and IPsec Certificate template should be
valid.
2. CRL DP server name is mapped in MFP's host table or DNS
entry.
3. Certificate against CRL.
IKEv2 Secret key Authentication failed Mismatch in IKEv2 Pre Shared Key. Check the PSK in MFP and
peer machine.
Falling Back to IKEv1 Remote machine is not supporting IKEv2. Going back to use
IKEv1.
ISAKMP SA unusable (deleted) Restart IPsec service on Peer and retry.
Crypto operation failed If Certificates are being used, re-upload the corresponding
certificates using Security Services. Restart IPsec Service on
MFP.
Invalid key information Check IKE settings in MFP and peer.
CA not trusted Check the CA certificate in MFP and peer machine.
Check the CA certificate timestamp.
TopAccess Message Corrective Action
- Troubleshooting Guide 1
- How to read this manual 3
- Symbols in this manual 3
- Screens 3
- Trademarks 3
- CONTENTS 5
- 6 CONTENTS 8
- TROUBLESHOOTING FOR THE 9
- HARDWARE 9
- Error Codes 12
- Clearing a Paper Jam 13
- Clearing a paper jam 14
- Remove the original 15
- 14 Clearing a Paper Jam 16
- Close the reverse cover 17
- 16 Clearing a Paper Jam 18
- Clearing a Paper Jam 17 19
- Transport unit 20
- Fuser unit 21
- 20 Clearing a Paper Jam 22
- Open the bypass tray 23
- Close the bypass tray 24
- Remove the jammed paper 24
- 24 Clearing a Paper Jam 26
- 26 Clearing a Paper Jam 28
- Clearing a Paper Jam 27 29
- 28 Clearing a Paper Jam 30
- Clearing a Paper Jam 29 31
- Receiving tray 32
- Side receiving tray 32
- Receiving tray lower cover 33
- 32 Clearing a Paper Jam 34
- Close the upper cover 35
- 34 Clearing a Paper Jam 36
- Clearing a Paper Jam 35 37
- 36 Clearing a Paper Jam 38
- Clearing a Paper Jam 37 39
- 38 Clearing a Paper Jam 40
- Clearing a Paper Jam 39 41
- 40 Clearing a Paper Jam 42
- Clearing a Paper Jam 41 43
- Clearing a Staple Jam 44
- Clearing a Staple Jam 43 45
- 44 Clearing a Staple Jam 46
- Clearing a Staple Jam 45 47
- Replacing a Toner Cartridge 48
- Close the front cover 50
- Press [JOB STATUS] 51
- Press the [TONER] tab 51
- Replace the toner cartridge 53
- Press [FINISH] 53
- Replacing the Waste Toner Box 54
- Refilling With Staples 56
- Refilling With Staples 55 57
- 56 Refilling With Staples 58
- Refilling With Staples 57 59
- Open Hole Punch Unit cover 60
- TROUBLESHOOTING FOR COPYING 61
- Copying Problems 62
- Copying Problems 61 63
- TROUBLESHOOTING FOR PRINTING 65
- Print Job Problems 66
- Print Job Problems 65 67
- Problem Description 67
- Corrective Action 67
- Printer Driver Problems 68
- Network Connection Problems 70
- Client Problems 71
- Hardware Problems 72
- TROUBLESHOOTING FOR SCANNING 73
- Scanning Problems 74
- TROUBLESHOOTING FOR e-Filing 75
- Error messages 77
- Message Corrective Action 78
- TROUBLESHOOTING FOR NETWORK 79
- CONNECTIONS 79
- Macintosh environment 86
- UNIX/Linux environment 86
- Problem description 89
- Corrective action 89
- WITH TopAccess 91
- Paper Empty 93
- Paper Jam 93
- Staples Empty 93
- Call for Service 93
- Error Messages 94
- Error Messages 93 95
- 94 Error Messages 96
- Error Messages 95 97
- Error Codes 97 99
- 98 Error Codes 100
- Error Codes 99 101
- 100 Error Codes 102
- Error codes on scan jobs 103
- 102 Error Codes 104
- Error Codes 103 105
- 104 Error Codes 106
- EQUIPMENT 107
- General operations 108
- Originals and paper 109
- Regular Maintenance 110
- 110 INDEX 112
- FC-5520C/6520C/6530C 113
- OME080006C0 113
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