Toshiba Strata CTX28 User Manual

Digital Solutions DivisionJune 2004Voice Processing SystemUser Guide

IntroductionConventionsvi Strata CTX28 Voice Processing User Guide 06/04ConventionsConventions DescriptionNoteElaborates specific items or referenc

IntroductionRelated Documents/MediaStrata CTX28 Voice Processing User Guide 06/04 viiAction/Response TableRelated Documents/MediaNote Some document

IntroductionRelated Documents/Mediaviii Strata CTX28 Voice Processing User Guide 06/04

Strata CTX28 Voice Processing User Guide 06/04 1The Grand Tour 1This chapter provides an overview of the system and covers the following general top

The Grand TourOverview2 Strata CTX28 Voice Processing User Guide 06/04OverviewYour voice mail system manages multiple voice processing functions sim

The Grand TourOverviewStrata CTX28 Voice Processing User Guide 06/04 3Figure 1 Admin Main MenuPlay the next messageSave the current messageDelete th

The Grand TourFeatures to Personalize Your Mailbox4 Strata CTX28 Voice Processing User Guide 06/04Features to Personalize Your MailboxYour voice mai

The Grand TourMessage QueuesStrata CTX28 Voice Processing User Guide 06/04 5Note The Pending messages feature is available on a mailbox-to-mailbox b

The Grand TourMessage Types6 Strata CTX28 Voice Processing User Guide 06/04Message TypesNew and Saved Messages can consist of the following special

The Grand TourGreetingsStrata CTX28 Voice Processing User Guide 06/04 7GreetingsYou can select either a personal or system greeting to play to calle

Publication InformationToshiba America Information Systems, Inc., Digital Solutions Division, reserves the right, without prior notice, to revise this

The Grand TourSpecial Delivery Options8 Strata CTX28 Voice Processing User Guide 06/04Special Delivery OptionsIn addition to recording and sending a

The Grand TourMessage Destination SelectionsStrata CTX28 Voice Processing User Guide 06/04 9Message Destination SelectionsAt the beginning of the Se

The Grand TourUser Options10 Strata CTX28 Voice Processing User Guide 06/04System Distribution ListsIn addition to Personal Distribution Lists, your

The Grand TourUser PromptsStrata CTX28 Voice Processing User Guide 06/04 11decide to receive the call, let the call forward to your mailbox, or tran

The Grand TourUser Tutorial (New User)12 Strata CTX28 Voice Processing User Guide 06/04

Strata CTX28 Voice Processing User Guide 06/04 13Getting Started 2This chapter instructs you on accessing and exiting your mailbox and outlines the

Getting StartedStep 1: Access Your Mailbox14 Strata CTX28 Voice Processing User Guide 06/04Step 1: Access Your MailboxThe Main Menu (shown below) is

Getting StartedStep 1: Access Your MailboxStrata CTX28 Voice Processing User Guide 06/04 15From External TelephoneFrom Internal Telephone1. From an

Getting StartedStep 2: Record Your Name16 Strata CTX28 Voice Processing User Guide 06/04Step 2: Record Your NameYour name is announced whenever you

Getting StartedStep 3: Record Your Personal Greeting(s)Strata CTX28 Voice Processing User Guide 06/04 17Step 3: Record Your Personal Greeting(s)The

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Digital Solutions Division License AgreementIMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEG

Getting StartedStep 4: Change Your Security Code18 Strata CTX28 Voice Processing User Guide 06/04Step 4: Change Your Security CodeThe tutorial promp

Getting StartedStep 5: Exit Your Mailbox or User ModeStrata CTX28 Voice Processing User Guide 06/04 19Step 5: Exit Your Mailbox or User Mode³ To exi

Getting StartedStep 5: Exit Your Mailbox or User Mode20 Strata CTX28 Voice Processing User Guide 06/04

Strata CTX28 Voice Processing User Guide 06/04 21Play Messages 3This chapter explains how to use the Play Messages feature. It discusses:• Access Me

Play MessagesPlayback Controls22 Strata CTX28 Voice Processing User Guide 06/04If new messages arrive while you are accessing your mailbox, your voi

Play MessagesPlayback ControlsStrata CTX28 Voice Processing User Guide 06/04 23 Play Next MessagePlays next message in queue. If you are at the la

Play MessagesPlay Your Messages24 Strata CTX28 Voice Processing User Guide 06/04Play Your MessagesWhen you access your mailbox, your voice mail syst

Play MessagesPlay Your MessagesStrata CTX28 Voice Processing User Guide 06/04 251. From the Main Menu, press Play Messages.A message plays.Once yo

Play MessagesPlay Your Messages26 Strata CTX28 Voice Processing User Guide 06/04 Delete the current messageFlags the current message for deletion.

Play MessagesSpecial FunctionsStrata CTX28 Voice Processing User Guide 06/04 27Special FunctionsYou can check the date and time a message was sent,

Toshiba America Information Systems, Inc.Digital Solutions DivisionLimited WarrantyToshiba America Information Systems, Inc., (“TAIS”) warrants that t

Play MessagesSpecial Functions28 Strata CTX28 Voice Processing User Guide 06/04 Return to the Special Functions MenuYour voice mail system tells yo

Play MessagesSpecial FunctionsStrata CTX28 Voice Processing User Guide 06/04 29Important! The playback starts with the first message in the queue an

Play MessagesSpecial Functions30 Strata CTX28 Voice Processing User Guide 06/04

Strata CTX28 Voice Processing User Guide 06/04 31Send Messages 4From any tone-dialing telephone, you can record and send a message to a user, severa

Send MessagesRecording Controls32 Strata CTX28 Voice Processing User Guide 06/04Recording ControlsWhile recording a message, you can pause/resume th

Send MessagesSend a MessageStrata CTX28 Voice Processing User Guide 06/04 33Send a MessageUsing the Send Messages Menu (shown below), you can record

Send MessagesSend a Message34 Strata CTX28 Voice Processing User Guide 06/041. From the Main Menu, press  Send Messages.Your voice mail system prom

Send MessagesSend a MessageStrata CTX28 Voice Processing User Guide 06/04 35•  System ListEnter a list number (~).You are prompted for the desti

Send MessagesSend a Message36 Strata CTX28 Voice Processing User Guide 06/04 Special Delivery OptionsYou can send a message as urgent, private, or

Send MessagesForward a MessageStrata CTX28 Voice Processing User Guide 06/04 37Forward a MessageAny message sent to you can be forwarded to a single

Strata CTX28 Voice Processing User Guide 06/04 iContentsIntroductionOrganization ...

Send MessagesForward a Message38 Strata CTX28 Voice Processing User Guide 06/04•  Personal ListEnter a list number (~).You are prompted for the

Send MessagesForward a MessageStrata CTX28 Voice Processing User Guide 06/04 39 Append recordingPresswhen done.The appended forwarding comment p

Send MessagesReply to the Current Message40 Strata CTX28 Voice Processing User Guide 06/04Reply to the Current MessageYour voice mail system lets yo

Send MessagesReply to the Current MessageStrata CTX28 Voice Processing User Guide 06/04 41 Append replyPresswhen done.The appended reply plays a

Send MessagesReply to the Current Message42 Strata CTX28 Voice Processing User Guide 06/04•  System ListEnter a list number (~).You are prompted

Send MessagesSpecial Delivery OptionsStrata CTX28 Voice Processing User Guide 06/04 43Special Delivery OptionsYou can send a message as urgent, priv

Send MessagesFuture Delivery44 Strata CTX28 Voice Processing User Guide 06/04Future DeliveryYour voice mail system can be configured so that your me

Strata CTX28 Voice Processing User Guide 06/04 45Manage Mailbox 5Your voice mail system provides special options to customize and manage your mailbo

Manage MailboxChange Your Greeting46 Strata CTX28 Voice Processing User Guide 06/04Change Your GreetingYou can select either a personal or system gr

Manage MailboxChange Your GreetingStrata CTX28 Voice Processing User Guide 06/04 47Create or Record Over a Personal GreetingPersonal greetings shoul

ContentsChapter 2 – Getting Startedii Strata CTX28 Voice Processing User Guide 06/04Message Destination Selections ...

Manage MailboxChange Your Greeting48 Strata CTX28 Voice Processing User Guide 06/04Sample Greeting“Hi. This is Mary Smith of the Toshiba Marketing D

Manage MailboxChange Your GreetingStrata CTX28 Voice Processing User Guide 06/04 49Change Your Greeting Selection1. From the Main Menu, press  Mana

Manage MailboxChange Your Greeting50 Strata CTX28 Voice Processing User Guide 06/04Review a Greeting1. From the Main Menu, press  Manage Mailbox.Yo

Manage MailboxChange Your User OptionsStrata CTX28 Voice Processing User Guide 06/04 51Change Your User OptionsYour voice mail system provides a num

Manage MailboxChange Your User Options52 Strata CTX28 Voice Processing User Guide 06/04Change Your Do Not Disturb (DND) SettingIf you set this featu

Manage MailboxChange Your User OptionsStrata CTX28 Voice Processing User Guide 06/04 53Change Your Call Screening SettingIf you set this feature to

Manage MailboxChange Your User Options54 Strata CTX28 Voice Processing User Guide 06/04Change Your Security CodeEach User ID in the system has a sec

Manage MailboxChange Your User OptionsStrata CTX28 Voice Processing User Guide 06/04 55Create or Record Over Your Busy GreetingYou can record your o

Manage MailboxChange Your User Options56 Strata CTX28 Voice Processing User Guide 06/04Select Your Busy Greeting6. Press  to return to the Manage M

Manage MailboxChange Your User OptionsStrata CTX28 Voice Processing User Guide 06/04 57Record Your NameYour name is announced whenever you log onto

ContentsChapter 5 – Manage MailboxStrata CTX28 Voice Processing User Guide 06/04 iiiChapter 5 – Manage MailboxChange Your Greeting ...

Manage MailboxChange Your User Options58 Strata CTX28 Voice Processing User Guide 06/04Change Your Message NotificationYour User ID can have up to 1

Manage MailboxChange Your User OptionsStrata CTX28 Voice Processing User Guide 06/04 594. Enter the notification template number (~).Stratagy con

Manage MailboxChange Your User Options60 Strata CTX28 Voice Processing User Guide 06/04Review Your Option Settings1. From the Main Menu, press  Man

Manage MailboxManage Your ListsStrata CTX28 Voice Processing User Guide 06/04 61Manage Your ListsYour voice mail system provides the ability to crea

Manage MailboxManage Your Lists62 Strata CTX28 Voice Processing User Guide 06/044. After selecting a list, you can press: Review your current listT

Manage MailboxManage Guest User IDsStrata CTX28 Voice Processing User Guide 06/04 63Manage Guest User IDsGuest User IDs provide limited access to th

Manage MailboxUse Guest User IDs64 Strata CTX28 Voice Processing User Guide 06/04Use Guest User IDsInstruct your guest users to call the voice mail

Strata CTX28 Voice Processing User Guide 06/04 65Integration Features 6This chapter covers the use of your voice mail with the Strata CTX28. Call Fo

Integration FeaturesCall Forward66 Strata CTX28 Voice Processing User Guide 06/04• Destination – If the destination is an outside number, press aft

Integration FeaturesMessage WaitingStrata CTX28 Voice Processing User Guide 06/04 67Message WaitingUse your 0VJLED/button and LCD to see/retrieve m

ContentsChapter 6 – Integration Featuresiv Strata CTX28 Voice Processing User Guide 06/04

Integration FeaturesCTX Integration68 Strata CTX28 Voice Processing User Guide 06/04Turning On/Off Message Waiting LED on Another ExtensionIf you ca

Integration FeaturesCTX IntegrationStrata CTX28 Voice Processing User Guide 06/04 69When your telephone is idle, and a message arrives for an extens

Integration FeaturesCTX Integration70 Strata CTX28 Voice Processing User Guide 06/04 Table 2 Voice Mail Main Menu Soft Keys for CTX Digital Telephon

Integration FeaturesCTX IntegrationStrata CTX28 Voice Processing User Guide 06/04 71DELETE DEL DEL Delete the message/guest mailboxDELETE MBX DEL DE

Integration FeaturesCTX Integration72 Strata CTX28 Voice Processing User Guide 06/04PREVIOUS PREV Play the Previous messagePREV MENU PREV MENU/PREV

Integration FeaturesCTX IntegrationStrata CTX28 Voice Processing User Guide 06/04 73Call Record to Voice MailWhile on an active call, a station user

Integration FeaturesDirect Transfer to Voice Mailbox74 Strata CTX28 Voice Processing User Guide 06/043. To stop recording, press 5HFRUG. The LED tur

Integration FeaturesCall MonitorStrata CTX28 Voice Processing User Guide 06/04 75Call MonitorUsing the flexible &DOO0RQLWRU button on your tele

Integration FeaturesCall Monitor76 Strata CTX28 Voice Processing User Guide 06/04

Strata CTX28 Voice Processing User Guide 06/04 77GlossaryThis glossary defines frequently-used voice processing system features and functions.Term

Strata CTX28 Voice Processing User Guide 06/04 vIntroductionThis guide describes the voice messaging capabilities and procedures for making your vo

GlossaryDirectory ~ New Message Queue78 Strata CTX28 Voice Processing User Guide 06/04DirectoryA caller enters digits corresponding to the first fe

GlossaryPersonal Greetings ~ System GreetingStrata CTX28 Voice Processing User Guide 06/04 79Personal GreetingsYou may record up to seven personal

GlossarySystem List ~ User Notification80 Strata CTX28 Voice Processing User Guide 06/04System ListDestination (distribution) list of User IDs crea

Strata CTX28 Voice Processing User Guide 06/04 81IndexAabout this guideconventions, viorganization, vrelated documents/media, viiaccess your mailbo

IndexE ~ M82 Strata CTX28 Voice Processing User Guide 06/04Eexit mailbox, 19extension number, viFFIFO, 5forward message, 6, 26, 37future delivery,

IndexN ~ RStrata CTX28 Voice Processing User Guide 06/04 83destination, 9forward, 6, 26, 37future delivery, 8, 27, 44new message queue, 4, 28notifi

IndexS ~ V84 Strata CTX28 Voice Processing User Guide 06/04name, 16pause/resume, 32, 35record to voice mail, 73reply message, 6, 26, 40additional u