Toshiba CIX User Manual

Digital Solutions DivisionMarch 2005Strata CIX and CTXIPT/DKT TelephoneUser Guide

ContentsAppendix A – Centrex Applicationvi Strata CIX and CTX IPT/DKT Telephone 03/05Paging ...

IPT2008-SDL LCD FeaturesDirectory and Speed Dial Listings86 Strata CIX and CTX IPT/DKT Telephone 03/053. To select someone from the list, press th

IPT2008-SDL LCD FeaturesDirectory and Speed Dial ListingsStrata CIX and CTX IPT/DKT Telephone 03/05 87System Speed Dial and Personal Speed DialUsi

IPT2008-SDL LCD FeaturesDirectory and Speed Dial Listings88 Strata CIX and CTX IPT/DKT Telephone 03/05Storing Personal Speed Dial NamesYou can sto

IPT2008-SDL LCD FeaturesDirectory and Speed Dial ListingsStrata CIX and CTX IPT/DKT Telephone 03/05 894. Enter the telephone number to be stored.

IPT2008-SDL LCD FeaturesWeb Access90 Strata CIX and CTX IPT/DKT Telephone 03/05Web Access To access the web1. Tab to the Web display (shown right

Strata CIX and CTX IPT/DKT Telephone 03/05 91Table 10 Dial Pad Alphanumeric CharactersDial Pad ButtonsNumber of times to press the dial pad button

IPT2008-SDL LCD FeaturesWeb Access92 Strata CIX and CTX IPT/DKT Telephone 03/05

DKT3014 LCD FeaturesWeb AccessStrata CIX and CTX IPT/DKT Telephone 03/05 93DKT3014 LCD Features 6This chapter shows how to use the DKT3014 (shown

DKT3014 LCD FeaturesDirectory and Speed Dial Listings94 Strata CIX and CTX IPT/DKT Telephone 03/05Directory and Speed Dial ListingsThe directory m

DKT3014 LCD FeaturesDirectory and Speed Dial ListingsStrata CIX and CTX IPT/DKT Telephone 03/05 95System Speed Dial and Personal Speed DialUsing S

Strata CIX and CTX IPT/DKT Telephone 03/05 viiIntroductionThis user guide describes how to use the Toshiba Strata series telephone products with

DKT3014 LCD FeaturesDirectory and Speed Dial Listings96 Strata CIX and CTX IPT/DKT Telephone 03/05Storing Personal Speed Dial NamesYou can store n

DKT3014 LCD FeaturesDirectory and Speed Dial ListingsStrata CIX and CTX IPT/DKT Telephone 03/05 974. Enter the telephone number to be stored. If y

DKT3014 LCD FeaturesDirectory and Speed Dial Listings98 Strata CIX and CTX IPT/DKT Telephone 03/05

User ProgrammingProgramming Feature ButtonsStrata CIX and CTX IPT/DKT Telephone 03/05 99User Programming 7User programming enables you to change y

User ProgrammingFlexible Button Codes100 Strata CIX and CTX IPT/DKT Telephone 03/05• Call Forward – Users can set the Call Forward (CF) destinatio

Strata CIX and CTX IPT/DKT Telephone 03/05 101Setting/Changing a Flexible Button’s Function1. Press #9876 to enter User Programming Mode.2. Press

User ProgrammingOne Touch Buttons102 Strata CIX and CTX IPT/DKT Telephone 03/05One Touch ButtonsOne Touch buttons can be used for storing frequent

User ProgrammingOne Touch ButtonsStrata CIX and CTX IPT/DKT Telephone 03/05 103Example of Special Character UsageTo create a One Touch for Park an

User ProgrammingFeature Codes104 Strata CIX and CTX IPT/DKT Telephone 03/05Feature CodesFeature Access Codes are entered as a sequence on your tel

User ProgrammingFeature CodesStrata CIX and CTX IPT/DKT Telephone 03/05 105All Call Page, Group Page and/or External Page Pickup of pageExt. butto

IntroductionOrganizationviii Strata CIX and CTX IPT/DKT Telephone 03/05• Chapter 7 – User Programming explains how to program Flexible Button feat

User ProgrammingFeature Codes106 Strata CIX and CTX IPT/DKT Telephone 03/05Retrieve a received MWExt. button + #408Activate MW at another Station

Strata CIX and CTX IPT/DKT Telephone 03/05 107Speed Dial (Storing an SD number)Station2#66 + nnn + Phone No.3 + # nnn = 100~199 SD bin numbersSyst

User ProgrammingLED Indicator Details108 Strata CIX and CTX IPT/DKT Telephone 03/05LED Indicator DetailsEach line and feature button has a LED nex

Strata CIX and CTX IPT/DKT Telephone 03/05 109ADM/DSS Console 8This chapter provides an overview of the following two optional units and describes

ADM/DSS ConsoleADM110 Strata CIX and CTX IPT/DKT Telephone 03/05ADMDigital add-on Modules (DADM) can be connected to 3000-, IPT, and 2000-series t

ADM/DSS ConsoleDSS ConsoleStrata CIX and CTX IPT/DKT Telephone 03/05 111DSS ConsoleThe Direct Station Selection (DSS) console operates alongside a

ADM/DSS ConsoleDSS Console112 Strata CIX and CTX IPT/DKT Telephone 03/05Calling a Station To call a station’s extension from either a DSS console

ADM/DSS ConsoleDSS ConsoleStrata CIX and CTX IPT/DKT Telephone 03/05 113Call Transfer with Camp-onYou can transfer a call to a busy station from e

ADM/DSS ConsoleDSS Console114 Strata CIX and CTX IPT/DKT Telephone 03/05PagingYou can make an announcement page to a group of telephone speakers s

Centrex ApplicationFlexible Directory NumberingStrata CIX and CTX IPT/DKT Telephone 03/05 115Centrex Application AYour system may be equipped with

IntroductionHow to Use This GuideStrata CIX and CTX IPT/DKT Telephone 03/05 ixHow to Use This GuideThis guide provides in-depth instructions for t

Centrex ApplicationDelayed Ringing116 Strata CIX and CTX IPT/DKT Telephone 03/05Delayed RingingOutside line or Centrex line(s) can be programmed f

Button LabelsDelayed RingingStrata CIX and CTX IPT/DKT Telephone 03/05 117Button Labels BAll Flexible Buttons must be programmed for your telephon

Button LabelsDelayed Ringing118 Strata CIX and CTX IPT/DKT Telephone 03/05Call Frwd No AnswerCall Forward-No Answer – Press to forward calls to an

Button LabelsDelayed RingingStrata CIX and CTX IPT/DKT Telephone 03/05 119Privacy ReleasePrivacy Release — Press to release privacy on common outs

Button LabelsDelayed Ringing120 Strata CIX and CTX IPT/DKT Telephone 03/05

FeatureFlex InteractionsDelayed RingingStrata CIX and CTX IPT/DKT Telephone 03/05 121FeatureFlex Interactions CThe following table shows how the F

FeatureFlex InteractionsDelayed Ringing122 Strata CIX and CTX IPT/DKT Telephone 03/05Notes:1. Call Screen and One Number Access (ONA) should not b

Strata CIX and CTX IPT/DKT Telephone 03/05 123IndexAabandoned call numbers (see Call History), 48about this bookconventions, ixhow to use this g

IndexD ~ F124 Strata CIX and CTX IPT/DKT Telephone 03/05call park, 104orbits, 48call pickup, 50, 101, 104held calls, 105call recording, 78cal

IndexG ~ OStrata CIX and CTX IPT/DKT Telephone 03/05 125Ggroup line button, 13group pickup, 50Hhandset calling, 15handsfree answerback, 16hold

IntroductionRelated Documents/Mediax Strata CIX and CTX IPT/DKT Telephone 03/05Related Documents/MediaNote Some documents listed here may appear i

IndexP ~ T126 Strata CIX and CTX IPT/DKT Telephone 03/05call forward (DSS), 114class of service, 64do not disturb, 62executive, 63privacy, 64

IndexU ~ WStrata CIX and CTX IPT/DKT Telephone 03/05 127Uuser programming, 99, 101, 107Vvoice first signaling, 14voice mailaccess codes, 107cal

Strata CIX and CTX IPT/DKT Telephone 03/05 1The Grand Tour 1This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet Proto

The Grand TourIPT2000-series Telephones2 Strata CIX and CTX IPT/DKT Telephone 03/05Toshiba LCD telephones provide easy access to frequently-used f

The Grand TourIPT2000-series TelephonesStrata CIX and CTX IPT/DKT Telephone 03/05 3Fixed ButtonsThe fixed buttons on your dial pad enable you to p

The Grand TourIPT2000-series Telephones4 Strata CIX and CTX IPT/DKT Telephone 03/05Liquid Crystal DisplayYour Liquid Crystal Display (LCD) (shown

The Grand TourSoftIPTStrata CIX and CTX IPT/DKT Telephone 03/05 5SoftIPTThe SoftIPT is a software phone client that runs on appropriately equipped

Publication InformationToshiba America Information Systems, Inc., Digtal Solutions Division, reserves the right, without prior notice, to revise this

The Grand TourSoftIPT6 Strata CIX and CTX IPT/DKT Telephone 03/05SoftIPT IconsDirectory (Folder) – Clicking this icon enables you to access the di

Strata CIX and CTX IPT/DKT Telephone 03/05 7DKT3000-series TelephonesThe DKT3000-series models that can be connected to a Strata CTX include:• DKT

The Grand TourDKT3000-series Telephones8 Strata CIX and CTX IPT/DKT Telephone 03/05DKT3007-SD Telephone7156Dial PadHandsetFixed ButtonsLCD Display

The Grand TourDKT3000-series TelephonesStrata CIX and CTX IPT/DKT Telephone 03/05 9DKT3020-SD Telephone6746Page ScrollMode FeatureMsgMicRedialSpdi

The Grand TourDKT2000-series Telephones10 Strata CIX and CTX IPT/DKT Telephone 03/05DKT2000-series TelephonesThe following speakerphone models bel

Strata CIX and CTX IPT/DKT Telephone 03/05 11DKT2020-SD TelephoneFixed ButtonsThe fixed buttons on your telephone enable you to perform standard f

The Grand TourDKT2000-series Telephones12 Strata CIX and CTX IPT/DKT Telephone 03/05Flexible ButtonsAll Flexible Buttons must be programmed for yo

The BasicsImportant - Read FirstStrata CIX and CTX IPT/DKT Telephone 03/05 13The Basics 3This chapter shows you the basic operation of your IPT102

The BasicsImportant - Read First14 Strata CIX and CTX IPT/DKT Telephone 03/05Which Outgoing/Incoming Call Features Do I Have?Check mark here which

The BasicsMaking a CallStrata CIX and CTX IPT/DKT Telephone 03/05 15Making a CallThere are three ways to originate a call from your IP/digital tel

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Digital Solutions Division License AgreementIMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEG

The BasicsAnswering a Call16 Strata CIX and CTX IPT/DKT Telephone 03/05Answering a CallThere are several ways to answer a call:Handset If your te

The BasicsMessage WaitingStrata CIX and CTX IPT/DKT Telephone 03/05 17Message WaitingUse your Msg LED/button and LCD to see/retrieve message(s).An

The BasicsMicrophone18 Strata CIX and CTX IPT/DKT Telephone 03/05Turning On/Off MW LED on Another ExtensionIf you call an extension and it’s busy

The BasicsCall TransferStrata CIX and CTX IPT/DKT Telephone 03/05 19Call Transfer1. While on a call, press Cnf/Trn. Your Line LED flashes green an

The BasicsCall Transfer20 Strata CIX and CTX IPT/DKT Telephone 03/05 To perform Call Transfer Immediate1. While on a call, press the TRNS Soft K

Strata CIX and CTX IPT/DKT Telephone 03/05 21Conference CallsYou can conference together up to eight parties (including your own) - with up to six

The BasicsConference Calls22 Strata CIX and CTX IPT/DKT Telephone 03/05Adding Voice Mail to a ConferenceThe Conference Master can add voice mail t

The BasicsConference CallsStrata CIX and CTX IPT/DKT Telephone 03/05 23Conference Split/Join/DropIf you initiate a conference with two or more par

The BasicsConference Calls24 Strata CIX and CTX IPT/DKT Telephone 03/05Example, if you want to Split with extension 202, press the NEXT soft key u

Strata CIX and CTX IPT/DKT Telephone 03/05 25Hold1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED flas

Toshiba America Information Systems, Inc.Digital Solutions DivisionLimited WarrantyToshiba America Information Systems, Inc., (“TAIS”) warrants that t

The BasicsVolume Control26 Strata CIX and CTX IPT/DKT Telephone 03/05Volume Control To adjust the handset volume Press the Vol  to increase vol

The BasicsBasic SoftIPT FunctionsStrata CIX and CTX IPT/DKT Telephone 03/05 27Basic SoftIPT FunctionsSee Chapter 1 – The Grand Tour, page 5 for an

The BasicsBasic SoftIPT Functions28 Strata CIX and CTX IPT/DKT Telephone 03/05Switching a Call to Your HeadsetYou can switch a call from your IPT2

The BasicsBasic SoftIPT FunctionsStrata CIX and CTX IPT/DKT Telephone 03/05 29Labeling Feature ButtonsFrom the Softphone Setting window, you can c

The BasicsBasic SoftIPT Functions30 Strata CIX and CTX IPT/DKT Telephone 03/05 To change Feature Button Labels on the SoftIPT1. Click the Setup i

Advanced OperationUsing Your LCDStrata CIX and CTX IPT/DKT Telephone 03/05 31Advanced Operation 4This chapter gives you more details about your IP

Advanced OperationSoft Keys32 Strata CIX and CTX IPT/DKT Telephone 03/05Soft KeysWhen Soft Keys are on, they replace the functions on the SK1, SK2

Advanced OperationSoft KeysStrata CIX and CTX IPT/DKT Telephone 03/05 33Soft Key ExampleWhen the Soft Key prompts appear on the LCD, the LCD Contr

Advanced OperationAdvisory Messages34 Strata CIX and CTX IPT/DKT Telephone 03/05Advisory MessagesAdvisory messaging enables you to store an inform

Advanced OperationAccount Code CallsStrata CIX and CTX IPT/DKT Telephone 03/05 35Account Code CallsAccount Codes (Forced or Voluntary) can be used

Strata CIX and CTX IPT/DKT Telephone 03/05 iContentsIntroductionOrganization...

Advanced OperationAccount Code Calls36 Strata CIX and CTX IPT/DKT Telephone 03/05Voluntary Account Codes (Verified/Non-Verified)Voluntary Account

Advanced OperationAlarm ClockStrata CIX and CTX IPT/DKT Telephone 03/05 37Alarm ClockThis is a FeatureFlex feature that is available when connecte

Advanced OperationAutomatic Busy Redial38 Strata CIX and CTX IPT/DKT Telephone 03/05Automatic Busy Redial After reaching a busy outside number, yo

Advanced OperationAutomatic CallbackStrata CIX and CTX IPT/DKT Telephone 03/05 39Automatic CallbackWhen you reach a busy station, you can set Auto

Advanced OperationBackground Music40 Strata CIX and CTX IPT/DKT Telephone 03/05Background MusicYou can set background music over your telephone sp

Advanced OperationCall ForwardStrata CIX and CTX IPT/DKT Telephone 03/05 41Call ForwardThere are two types of Call Forwarding that you can set. On

Advanced OperationCall Forward42 Strata CIX and CTX IPT/DKT Telephone 03/05Station Call Forward CategoriesYou can set Call Forward for the followi

Advanced OperationCall ForwardStrata CIX and CTX IPT/DKT Telephone 03/05 43• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to yo

Advanced OperationCall Forward44 Strata CIX and CTX IPT/DKT Telephone 03/05Call Forward Examples To set your telephone to CF Busy-No Answer to an

Advanced OperationCall ForwardStrata CIX and CTX IPT/DKT Telephone 03/05 45Busy No Answer to an ext.Press ext. button + #6041 + dial the dest. ext

ContentsChapter 3 – Advanced Operationii Strata CIX and CTX IPT/DKT Telephone 03/05Hot Dialing ...

Advanced OperationCall Forward46 Strata CIX and CTX IPT/DKT Telephone 03/05Busy to outside telephone no.Press ext. button + #6022 (tone) + dial th

Advanced OperationCall ForwardStrata CIX and CTX IPT/DKT Telephone 03/05 47Call Forward - Incoming Line Call - Set for Another Station:Enables you

Advanced OperationCall History48 Strata CIX and CTX IPT/DKT Telephone 03/05Call HistoryIncoming calls with Caller ID or ANI information can be opt

Advanced OperationCall Park OrbitsStrata CIX and CTX IPT/DKT Telephone 03/05 49 To park a call1. While on a call, press Park in Orbit...or Cnf/Tr

Advanced OperationCall Pickup50 Strata CIX and CTX IPT/DKT Telephone 03/05Call PickupYou can pick up a call that is ringing another station’s exte

Advanced OperationCall PickupStrata CIX and CTX IPT/DKT Telephone 03/05 51Notes• The Primary extension number is the directory number by which the

Advanced OperationScreen Call52 Strata CIX and CTX IPT/DKT Telephone 03/05Screen CallThis is a FeatureFlex feature and is available only with the

Advanced OperationCall WaitingStrata CIX and CTX IPT/DKT Telephone 03/05 53To review, press 1 To re-record, press 2 To append, press 3 To cancel r

Advanced OperationDirect Inward System Access (DISA)54 Strata CIX and CTX IPT/DKT Telephone 03/05Direct Inward System Access (DISA)Outside callers

Advanced OperationDistinctive RingingStrata CIX and CTX IPT/DKT Telephone 03/05 55Distinctive Ringing To set distinctive ringing (CTX software R1

ContentsChapter 3 – Advanced OperationStrata CIX and CTX IPT/DKT Telephone 03/05 iiiAdvisory Messages ...

Advanced OperationDo Not Disturb56 Strata CIX and CTX IPT/DKT Telephone 03/05Do Not DisturbIf your station is in Do Not Disturb (DND) mode, intern

Advanced OperationDoor Lock(s)Strata CIX and CTX IPT/DKT Telephone 03/05 57Setting DND for Another Extension To activate DND for another extensio

Advanced OperationDoor Phone(s)58 Strata CIX and CTX IPT/DKT Telephone 03/05Door Phone(s)Door phones can be used to call phones selected in system

Advanced OperationEcho CancellationStrata CIX and CTX IPT/DKT Telephone 03/05 59 To call/monitor a door phone1. With the handset off-hook, press

Advanced OperationEmergency Ringdown60 Strata CIX and CTX IPT/DKT Telephone 03/05Emergency RingdownIf a station remains off-hook for a programmabl

Advanced OperationOff-hook Call AnnounceStrata CIX and CTX IPT/DKT Telephone 03/05 61Off-hook Call AnnounceOff-hook Call Announce (OCA) enables yo

Advanced OperationOverride Calls62 Strata CIX and CTX IPT/DKT Telephone 03/05Override CallsThe available override features are:Busy OverrideRing O

Advanced OperationOverride CallsStrata CIX and CTX IPT/DKT Telephone 03/05 63Executive OverrideExecutive Override enables you to enter an establis

Advanced OperationPaging64 Strata CIX and CTX IPT/DKT Telephone 03/05Class of Service OverrideBy dialing a Class of Service (COS) Override code, a

Strata CIX and CTX IPT/DKT Telephone 03/05 65Answering a Page To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the Page Zo

ContentsChapter 4 – IPT2008-SDL LCD Featuresiv Strata CIX and CTX IPT/DKT Telephone 03/05Microphone Cut-Off ...

Advanced OperationPrivacy66 Strata CIX and CTX IPT/DKT Telephone 03/05PrivacyPrivacy controls the ability of more than one person to use the same

Advanced OperationSpeed DialStrata CIX and CTX IPT/DKT Telephone 03/05 67Speed DialSpeed Dial (SD) enables you to dial a sequence of up to 32 digi

Advanced OperationStoring a System/Station Speed Dial Number68 Strata CIX and CTX IPT/DKT Telephone 03/05Accessing System SD and Personal SD Direc

Advanced OperationStoring a System/Station Speed Dial NumberStrata CIX and CTX IPT/DKT Telephone 03/05 69IPT2008-SDL Name StorageIf you have a IPT

Advanced OperationTone/Pulse Dialing70 Strata CIX and CTX IPT/DKT Telephone 03/05Tone/Pulse DialingWith some older Central Offices, you may have t

Strata CIX and CTX IPT/DKT Telephone 03/05 71Voice Mail Call MonitorSystem Availability: Strata CIX and Strata CTX28 onlyImportant! • This is a Fe

Advanced OperationVoice Mail - Direct Transfer72 Strata CIX and CTX IPT/DKT Telephone 03/05Voice Mail - Direct TransferThe Strata CIX/CTX enables

Advanced OperationVoice Mail Soft KeysStrata CIX and CTX IPT/DKT Telephone 03/05 73Voice Mail Soft KeysThis section provides simple definitions of

Advanced OperationVoice Mail Soft Keys74 Strata CIX and CTX IPT/DKT Telephone 03/05ALL MSGS Copy All MessagesAM? AMAPPEND APNDAppend recordingAUTO

Strata CIX and CTX IPT/DKT Telephone 03/05 75ENABLE/DISABLEEnable/Disable:• Notification template (toggle)• Automatic copyEND TIME Set copy End Ti

ContentsChapter 5 – DKT3014 LCD FeaturesStrata CIX and CTX IPT/DKT Telephone 03/05 vDirect Station Selection...

Advanced OperationVoice Mail Soft Keys76 Strata CIX and CTX IPT/DKT Telephone 03/05PAUSE PLAY Pause playbackPER DST LST LIST LIST Manage Personal

Advanced OperationVoice Mail Soft KeysStrata CIX and CTX IPT/DKT Telephone 03/05 77SEND MSG SEND SEND Send and Return to Main menuSET DAY Set the

Advanced OperationCall Recording78 Strata CIX and CTX IPT/DKT Telephone 03/05Call RecordingWhile on an active call, a station user can record the

Advanced OperationCall RecordingStrata CIX and CTX IPT/DKT Telephone 03/05 793. To stop recording, press Record. The LED turns off and the recordi

Advanced OperationCall Recording80 Strata CIX and CTX IPT/DKT Telephone 03/05

IPT2008-SDL LCD FeaturesCall RecordingStrata CIX and CTX IPT/DKT Telephone 03/05 81IPT2008-SDL LCD Features 5This chapter shows how to use the IPT

IPT2008-SDL LCD FeaturesButtons82 Strata CIX and CTX IPT/DKT Telephone 03/05The IPT2008-SDL telephone is unique in functionality and design. This

IPT2008-SDL LCD FeaturesIdle DisplayStrata CIX and CTX IPT/DKT Telephone 03/05 83Idle DisplayThis screen displays the following (for a picture, se

IPT2008-SDL LCD FeaturesIdle Display84 Strata CIX and CTX IPT/DKT Telephone 03/05Left and Right Tab Soft KeysPress the Left and Right tab soft key

Strata CIX and CTX IPT/DKT Telephone 03/05 85Directory and Speed Dial ListingsThe directory menu (idle state) is shown below.Direct Station Select