7
TROUBLESHOOTING – SD-R2612
Problem
Solution
Disc tray cannot be opened
• Check that there is power to drive.
• Use Emergency Eject instructions to open tray.
Drive is not recognized by
system
• Is the drive connected properly? Are all cables plugged in
properly (e.g. Power Cable, Interface Cable and Audio Cables).
• Is the software driver loaded? On a step-by-step (F8) Boot of the
system is the CD-RW/DVD-ROM Combo drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid
drivers selected."). If not, Contact Technical Support.
• Has the CD-RW/DVD-ROM Combo drive software driver been
corrupted by a virus. Run a Virus Scan program and repair if
possible. Contact Technical Support if the Virus renders the CD-
RW/DVD-ROM Combo drive software drivers not useable.
Drive is not recognized by
system during Boot process,
but is recognized by the
Operating System (i.e. XP,
Win2000, Win98, Win NT, etc.)
• Is the CD-RW/DVD-ROM Combo drive software driver loaded?
On a step-by-step (F8) Boot of the system is the CD-RW/DVD-
ROM Combo drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD
drivers selected."). If not, Contact Technical Support.
• Has the Windows CD-RW/DVD-ROM Combo drive software
driver program been corrupted by a virus. Run a Virus Scan
program and repair if possible. Contact Technical Support if the
Virus renders the software drivers not useable.
BUSY Indicator LED flashes
slowly
• The disc may be dirty Clean it with a soft damp cloth. Avoid
cleaning the disc using a circular motion. The disc should be
wiped in a radial direction. That is, from the inner side outward.
• The laser lens may have become cloudy or blocked by
particulate matter. Please contact Technical Support.
BUSY Indicator LED is
constantly ON
• Possible Hardware Problem. Please contact Technical Support.
DVD-ROM can not play a DVD
in the drive or certain types of
CD media (i.e. CD-plus, etc.)
• Is the CD-RW/DVD-ROM Combo drive driver loaded
• Is the DVD disc the correct format for the type of system that you
are using? (i.e. on a PC an ISO9660 IBM compatible PC format
as opposed to Apple/Mac HFS disc or UNIX disc formats which
will not function).
• Do you have the correct software applications program/drivers
installed to run a DVD disc?
• Has the Windows CD-RW/DVD-ROM Combo drive software
driver program been corrupted by a virus. Run a Virus Scan
program and repair if possible. Contact Technical Support if the
Virus renders the software drivers not useable.
(9 pages)
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