Toshiba STRATA DP5000 User Manual

Telecommunication Systems DivisionMay 2009DP5000-SeriesTelephone User Guide®

ContentsChapter 4 – ADM/DSS Consoleiv Strata CIX DP5000-series Telephone UG 05/09Paging ...

Headset and Handset OperationHandset Level Adjustments84 Strata CIX DP5000-series Telephone UG 05/09 To adjust the Handset or Headset Receiver Le

Strata CIX DP5000-series Telephone UG 05/09 85User Programming 6User programming allows you to customize your LCD telephone. You will be able to:•

User ProgrammingProgramming Feature Buttons86 Strata CIX DP5000-series Telephone UG 05/09Programming Feature ButtonsYou can use the User Programmi

User ProgrammingProgrammable Feature Button CodesStrata CIX DP5000-series Telephone UG 05/09 87Setting/Changing a Programmable Feature Button’s Fu

User ProgrammingOne Touch Buttons88 Strata CIX DP5000-series Telephone UG 05/09One Touch ButtonsOne Touch buttons can be used for storing frequent

User ProgrammingOne Touch ButtonsStrata CIX DP5000-series Telephone UG 05/09 89Example of Special Character UsageTo create a One Touch for Park an

User ProgrammingFeature Codes90 Strata CIX DP5000-series Telephone UG 05/09Feature CodesFeature Access Codes are entered as a sequence on your tel

User ProgrammingFeature CodesStrata CIX DP5000-series Telephone UG 05/09 91Call Pickup for calls on HoldLocal Pickup (call held on this phone)Ext.

User ProgrammingFeature Codes92 Strata CIX DP5000-series Telephone UG 05/09Activate MW at another Station without Ringing#63 + Ext. no. (where you

User ProgrammingFeature CodesStrata CIX DP5000-series Telephone UG 05/09 93Speed Dial (Storing an SD number)Station2#66 + nnn + Phone No.3 + #nnn

ContentsChapter 5 – Headset and Handset OperationStrata CIX DP5000-series Telephone UG 05/09 vChapter 5 — Headset and Handset OperationRecommended

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Strata CIX DP5000-series Telephone UG 05/09 95Administrator Programming 7This appendix contains some of the functions that can be performed using

Administrator ProgrammingAdministrator Mode96 Strata CIX DP5000-series Telephone UG 05/09Administrator ModeTo access Administrator Mode, your stat

Administrator ProgrammingAdministrator ModeStrata CIX DP5000-series Telephone UG 05/09 97Door NameDoor Phone should be setup and programmed within

Administrator ProgrammingAdministrator Mode98 Strata CIX DP5000-series Telephone UG 05/09Station SD/ Name1. Enter Administrator Mode.2. Press Next

Administrator ProgrammingSystem FeaturesStrata CIX DP5000-series Telephone UG 05/09 99System FeaturesThe following are system features that requir

Administrator ProgrammingSystem Features100 Strata CIX DP5000-series Telephone UG 05/09 To cancel the DISA security codeCAUTION! Canceling the DI

Administrator ProgrammingDate and Time SettingStrata CIX DP5000-series Telephone UG 05/09 101Date and Time SettingThis operation is possible from

Administrator ProgrammingTelephone Programming Mode102 Strata CIX DP5000-series Telephone UG 05/09Telephone Programming Mode To place your teleph

Administrator ProgrammingTelephone Programming ModeStrata CIX DP5000-series Telephone UG 05/09 103Call Waiting and Camp-on Ring Tone Over Handset/

ContentsAppendix A – Referencesvi Strata CIX DP5000-series Telephone UG 05/09Initialize or Adjust LCD Contrast...

Administrator ProgrammingDKT2000 Mode On/Off104 Strata CIX DP5000-series Telephone UG 05/09DKT2000 Mode On/OffBefore a cordless telephone (DKT2204

Administrator ProgrammingSingle Line TelephoneStrata CIX DP5000-series Telephone UG 05/09 105Single Line TelephoneThe Single Line Telephone is the

Administrator ProgrammingSingle Line Telephone106 Strata CIX DP5000-series Telephone UG 05/09Redial / Feature Button Activation / DeactivationThe

Strata CIX DP5000-series Telephone UG 05/09 107References AThis Appendix contains table that support some of the feature operations.Call ForwardTa

ReferencesCall Forward108 Strata CIX DP5000-series Telephone UG 05/09Call Forward - Incoming Line Calls:Forward incoming line calls only.All Calls

ReferencesCall ForwardStrata CIX DP5000-series Telephone UG 05/09 109No Answer to an ext.Press ext. button + #6032 (tone) + dial the other telepho

ReferencesCall Forward110 Strata CIX DP5000-series Telephone UG 05/09Busy No Answer to an ext.Press ext. button + #6044 (tone) + dial the other te

ReferencesSoft KeysStrata CIX DP5000-series Telephone UG 05/09 111Soft KeysThe table below is a list of soft key labels that appear on the LCD tel

ReferencesButton Labels112 Strata CIX DP5000-series Telephone UG 05/09Button LabelsThe button labels in Table 17 are for the Programmable Buttons

ReferencesButton LabelsStrata CIX DP5000-series Telephone UG 05/09 113DSSDirect Station Selection(s) – Press to ring a preselected station. The LE

Strata CIX DP5000-series Telephone UG 05/09 viiIntroductionThis user guide describes how to use the Toshiba DP5000-series telephones with the St

ReferencesButton Labels114 Strata CIX DP5000-series Telephone UG 05/09Release and AnsRelease and Answer — Press to disconnect or complete the tran

Strata CIX DP5000-series Telephone UG 05/09 115120 CO L i n e x x x Line XXX(Caller ID) Yes130CO Line Group L i n e G r p x x x Line Grp XXX

ReferencesButton Labels116 Strata CIX DP5000-series Telephone UG 05/09900 Application Start - Application #92 A C D W o r k U n i t WorkUn

Strata CIX DP5000-series Telephone UG 05/09 117Hardware Connections BDP5000-Series Telephone Tilt AnglesThe DP5000-series telephones, except the S

Hardware ConnectionsDP5000-Series Telephone Tilt Angles118 Strata CIX DP5000-series Telephone UG 05/09DP5000-Series Desk-top Tilt Angle With Tilt-

Hardware ConnectionsWiringStrata CIX DP5000-series Telephone UG 05/09 119WiringThe connectors on the DP5000-series telephones are identified with

Hardware ConnectionsWiring120 Strata CIX DP5000-series Telephone UG 05/09When the tilt stand extension is used, simply remove the line cord fromu

Strata CIX DP5000-series Telephone UG 05/09 121Centrex Application CYour system may be equipped with the Centrex Application, which enhances its f

Centrex ApplicationDelayed Ringing122 Strata CIX DP5000-series Telephone UG 05/09Delayed RingingOutside line or Centrex line(s) can be programmed

Strata CIX DP5000-series Telephone UG 05/09 123IndexAabout this bookconventions, viiihow to use this guide, viiiorganization, viirelated docume

IntroductionHow to Use This Guideviii Strata CIX DP5000-series Telephone UG 05/09• Appendix A – References includes tables that support procedures

IndexD ~ F124 Strata CIX DP5000-series Telephone UG 05/09call pickup, 39, 87, 90held calls, 91call waiting, 42, 58, 103Camp-on ring tone, 103c

IndexG ~ PStrata CIX DP5000-series Telephone UG 05/09 125Ggroup pickup, 39Hhandset calling, 20handsfree answerback, 23Hold, 8hold, 24line hol

IndexR ~ V126 Strata CIX DP5000-series Telephone UG 05/09pickup, 39pick up group calls, 39privacy, 61override, 59private network access, 92pr

IntroductionHow to Use This GuideStrata CIX DP5000-series Telephone UG 05/09 ixConventions Description[DN]Represents any Directory Number button,

IntroductionRelated Documents/Mediax Strata CIX DP5000-series Telephone UG 05/09Related Documents/MediaNote Some documents listed here may appear

Strata CIX DP5000-series Telephone UG 05/09 1The Grand Tour 1The DP5000-series digital telephones connected to a Strata CIX telephone system inclu

The Grand Tour2 Strata CIX DP5000-series Telephone UG 05/09Table 1 DP5000 Series Digital Telephones Description ImageDigital Single Line Teleph

The Grand TourStrata CIX DP5000-series Telephone UG 05/09 320 Button Digital Telephone:• 4 line LCD with back light option• Half duplex Speakerpho

Publication InformationToshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to rev

The Grand Tour4 Strata CIX DP5000-series Telephone UG 05/09The DP5000-series telephone upgrade options include:Table 2 DP5000 Series Add-on Module

The Grand TourDP5000-series Telephone OverviewStrata CIX DP5000-series Telephone UG 05/09 5DP5000-series Telephone OverviewThe illustration of the

The Grand TourDP5000-series Telephone Overview6 Strata CIX DP5000-series Telephone UG 05/09Fixed ButtonsThe fixed buttons on the dial pad help per

The Grand TourDP5000-series Telephone OverviewStrata CIX DP5000-series Telephone UG 05/09 7The Fixed buttons are described below.Table 3 Fixed But

The Grand TourDP5000-series Telephone Overview8 Strata CIX DP5000-series Telephone UG 05/09Programmable Feature ButtonsProgrammable Feature Button

The Grand TourLCDStrata CIX DP5000-series Telephone UG 05/09 9LCDIf your telephone has an LCD, use this section to learn more about its functions.

The Grand TourSoft Keys10 Strata CIX DP5000-series Telephone UG 05/094-Line LCD DisplayThe LCD in it's idle state (shown right) displays:Line

Strata CIX DP5000-series Telephone UG 05/09 11The Basics 2This chapter reviews the basic operations of the DP5000-series telephones. The instructi

The BasicsCustomizing Your Telephone12 Strata CIX DP5000-series Telephone UG 05/09 To adjust handset Beep Tone1. With the handset off-hook, dial

The BasicsCustomizing Your TelephoneStrata CIX DP5000-series Telephone UG 05/09 13LCD ContrastAvailable on backlit telephones and backlit add-on m

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Telecommunication Systems Division License AgreementIMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”)

The BasicsCustomizing Your Telephone14 Strata CIX DP5000-series Telephone UG 05/09Backlight On/OffAvailable on backlit telephones and backlit add-

The BasicsKeystrip LabelsStrata CIX DP5000-series Telephone UG 05/09 15Keystrip LabelsAvailable on 9 Line LCD telephone and 10 Button LCD Add-on M

The BasicsRing Tones16 Strata CIX DP5000-series Telephone UG 05/09Dial Pad and Button BeepsDigital telephones can emit a “beep” whenever a dial pa

The BasicsRing TonesStrata CIX DP5000-series Telephone UG 05/09 17Speakerphone/Microphone Sensitivity AdjustmentWhen you are using the speakerphon

The BasicsRing Tones18 Strata CIX DP5000-series Telephone UG 05/09Recommended Environment for Optimal Performance• Keep objects, for example; book

The BasicsTelephone TerminologyStrata CIX DP5000-series Telephone UG 05/09 19Telephone TerminologyWhen making or receiving calls on your DP5000-se

The BasicsMaking a Call20 Strata CIX DP5000-series Telephone UG 05/09Making a CallThere are three ways to originate a call from the telephone:Hand

The BasicsMaking a CallStrata CIX DP5000-series Telephone UG 05/09 21Dial by Name DirectoryThis feature is supported on DP5000-series telephones w

The BasicsMaking a Call22 Strata CIX DP5000-series Telephone UG 05/09Note Stick the Toshiba provided “Shift” label under the lower-left button and

The BasicsAnswering a CallStrata CIX DP5000-series Telephone UG 05/09 23Answering a CallThere are several ways to answer a call:Handset When the

Toshiba America Information Systems, Inc.Telecommunication Systems DivisionEnd-User Limited WarrantyToshiba America Information Systems, Inc., (“TAIS”

The BasicsOn a Call24 Strata CIX DP5000-series Telephone UG 05/09On a CallWhile on a call you can perform the following:Switching Between Handset

The BasicsOn a CallStrata CIX DP5000-series Telephone UG 05/09 25Automatic HoldThis features enables you to move from one Line button to another L

The BasicsOn a Call26 Strata CIX DP5000-series Telephone UG 05/09LED Indicator DetailsEach line and Programmable Feature Button has a LED next to

Strata CIX DP5000-series Telephone UG 05/09 27Feature Operations 3This chapter gives you more details about your DP5000-series telephone’s advance

Feature OperationsAccount Code Calls28 Strata CIX DP5000-series Telephone UG 05/09Forced Account CodesSome applications require you to enter an Ac

Feature OperationsAccount Code CallsStrata CIX DP5000-series Telephone UG 05/09 29Voluntary Account Codes (Verified/Non-Verified)Voluntary Account

Feature OperationsAdvisory Messages30 Strata CIX DP5000-series Telephone UG 05/09Advisory MessagesAdvisory messaging enables you to store an infor

Feature OperationsAlarm Notification ButtonStrata CIX DP5000-series Telephone UG 05/09 31Alarm Notification ButtonThe Alarm Notification Button mu

Feature OperationsAutomatic Callback32 Strata CIX DP5000-series Telephone UG 05/09Automatic CallbackWhen you reach a busy station, you can set Aut

Feature OperationsBackground MusicStrata CIX DP5000-series Telephone UG 05/09 33Background MusicYou can set background music over your telephone s

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTSA valuable element of Toshiba’s product strategy is to offer our customers a complete product p

Feature OperationsCall Forward34 Strata CIX DP5000-series Telephone UG 05/09Call ForwardThere are two types of Call Forwarding that you can set. O

Feature OperationsCall ForwardStrata CIX DP5000-series Telephone UG 05/09 35Station Call Forward CategoriesYou can set Call Forward for the follow

Feature OperationsCall Forward36 Strata CIX DP5000-series Telephone UG 05/09Station Call Forward ProceduresTable 15 on Page 107 contains Call Forw

Feature OperationsCall History / Caller IDStrata CIX DP5000-series Telephone UG 05/09 37Call Forward Examples To set your telephone to Call Forwa

Feature OperationsCall Park Orbits38 Strata CIX DP5000-series Telephone UG 05/09Call Park OrbitsThe Call Park feature enables you to hold a call t

Feature OperationsCall PickupStrata CIX DP5000-series Telephone UG 05/09 39 To retrieve a parked call1. Press Park in Orbit or press your extensi

Feature OperationsCall Pickup40 Strata CIX DP5000-series Telephone UG 05/09 To perform Call Pickup Press the buttons shown in the table below fo

Feature OperationsCall TransferStrata CIX DP5000-series Telephone UG 05/09 41Call TransferCall transfer allows a call to be directed from one tele

Feature OperationsCall Waiting42 Strata CIX DP5000-series Telephone UG 05/09 To transfer a call directly to Voice Mail (VM)1. While on a call, pr

Feature OperationsConference CallsStrata CIX DP5000-series Telephone UG 05/09 43Conference CallsYou can conference together up to eight parties (i

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Feature OperationsConference Calls44 Strata CIX DP5000-series Telephone UG 05/09Adding Voice Mail to a ConferenceThe Conference Master can add voi

Feature OperationsConference CallsStrata CIX DP5000-series Telephone UG 05/09 45Supervising a Tandem Call1. While talking on an outside call, pres

Feature OperationsConference Calls46 Strata CIX DP5000-series Telephone UG 05/09 To add an Incoming call to the Conference1. Place the first call

Feature OperationsDirect Inward System Access (DISA)Strata CIX DP5000-series Telephone UG 05/09 47Direct Inward System Access (DISA)Outside caller

Feature OperationsDo Not Disturb48 Strata CIX DP5000-series Telephone UG 05/09Do Not DisturbIf your station is in Do Not Disturb (DND) mode, inter

Feature OperationsDoor Lock(s)Strata CIX DP5000-series Telephone UG 05/09 49Setting DND for Another Extension To activate DND for another extensi

Feature OperationsDoor Phone(s)50 Strata CIX DP5000-series Telephone UG 05/09Door Phone(s)Door phones can be used to call phones selected in syste

Feature OperationsEmergency CallStrata CIX DP5000-series Telephone UG 05/09 51 To call/monitor a door phone1. With the handset off-hook, press an

Feature OperationsEmergency Ringdown52 Strata CIX DP5000-series Telephone UG 05/09Emergency RingdownIf a station remains off-hook for a programmab

Feature OperationsMessage WaitingStrata CIX DP5000-series Telephone UG 05/09 53Message WaitingMessage Waiting is shown on the Msg button which wil

Strata CIX DP5000-series Telephone UG 05/09 iContentsIntroductionOrganization...

Feature OperationsMessage Waiting54 Strata CIX DP5000-series Telephone UG 05/09Turning On/Off MW LED on Another ExtensionWhen an extension is call

Feature OperationsMicrophone Cut-OffStrata CIX DP5000-series Telephone UG 05/09 55Microphone Cut-OffThis feature prevents callers from monitoring

Feature OperationsOff-hook Call Announce56 Strata CIX DP5000-series Telephone UG 05/09Off-hook Call AnnounceOff-hook Call Announce (OCA) enables y

Feature OperationsOverride CallsStrata CIX DP5000-series Telephone UG 05/09 57Override CallsThe available override features are:• Busy Override• D

Feature OperationsOverride Calls58 Strata CIX DP5000-series Telephone UG 05/09Executive OverrideExecutive Override enables you to enter an establi

Feature OperationsPagingStrata CIX DP5000-series Telephone UG 05/09 59Privacy OverrideThis feature enables you to enter an established call on a l

Feature OperationsPaging60 Strata CIX DP5000-series Telephone UG 05/09All Call PageYou can make an All Call Page to telephones assigned to the “Al

Feature OperationsPrivacyStrata CIX DP5000-series Telephone UG 05/09 61PrivacyPrivacy controls the ability of more than one person to use the same

Feature OperationsSpeed Dial62 Strata CIX DP5000-series Telephone UG 05/09Speed DialSpeed Dial (SD) enables you to dial a sequence of up to 32 dig

Feature OperationsSpeed DialStrata CIX DP5000-series Telephone UG 05/09 63Storing a System/Station Speed Dial Number 1. Dial #66. The display show

ContentsChapter 3 – Feature Operationsii Strata CIX DP5000-series Telephone UG 05/09Dial Pad and Button Beeps...

Feature OperationsSpeed Dial64 Strata CIX DP5000-series Telephone UG 05/09Advanced Speed Dial OperationSpecial CharactersSD numbers may include 0~

Feature OperationsSpeed DialStrata CIX DP5000-series Telephone UG 05/09 65Storing Personal Speed Dial NamesYou can store names with Personal Speed

Feature OperationsSpeed Dial66 Strata CIX DP5000-series Telephone UG 05/09• To move one character to the right, press SCROLL or RIGHT Soft Key. To

Feature OperationsTone First / Voice First SignallingStrata CIX DP5000-series Telephone UG 05/09 67Tone First / Voice First SignallingTo determine

Feature OperationsTone/Pulse Dialing68 Strata CIX DP5000-series Telephone UG 05/09Tone/Pulse DialingWith some older Central Offices, you may have

Strata CIX DP5000-series Telephone UG 05/09 69Uniform Call DistributionUniform Call Distribution (UCD) provides ACD-like service based on the simp

Feature OperationsUniform Call Distribution70 Strata CIX DP5000-series Telephone UG 05/09Login/LogoutLogin and Logout is controlled by the Login k

Strata CIX DP5000-series Telephone UG 05/09 71ADM/DSS Console 4This chapter provides an overview of the optional units that can be connected to th

ADM/DSS ConsoleADM72 Strata CIX DP5000-series Telephone UG 05/09ADMButtons and LEDsThe 10 button LED add on module and the 20 button keystrip add

ADM/DSS ConsoleADMStrata CIX DP5000-series Telephone UG 05/09 73Adding an ADMFor installation instructions, please refer to the Strata CIX Install

ContentsChapter 3 – Feature OperationsStrata CIX DP5000-series Telephone UG 05/09 iiiCall Forward Settings ...

DSS ConsoleThe 60 button Direction Station Selection (DSS) Console operates operates alongside a digital telephone to provide 60 (up to 180) additiona

Strata CIX DP5000-series Telephone UG 05/09 75Transferring to an Idle StationYou can transfer internal or outside calls to an idle station from ei

Call Transfer with Camp-onYou can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though

Strata CIX DP5000-series Telephone UG 05/09 77PagingYou can make an announcement page to a group of telephone speakers selected in system programm

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Strata CIX DP5000-series Telephone UG 05/09 79Headset and Handset Operation 5The DP5000-series telephone come standard with a built-in headset int

Headset and Handset OperationAUTO or CARBON Setting80 Strata CIX DP5000-series Telephone UG 05/09AUTO or CARBON SettingThere exist two types of he

Headset and Handset OperationAUTO or CARBON SettingStrata CIX DP5000-series Telephone UG 05/09 81 To change the headset transmit level to Low or

Headset and Handset OperationHeadset Transmit Level Adjustments82 Strata CIX DP5000-series Telephone UG 05/09Headset Transmit Level Adjustments T

Headset and Handset OperationHandset Level AdjustmentsStrata CIX DP5000-series Telephone UG 05/09 83Handset Level AdjustmentsChange the Carbon set