Toshiba Strata CTX User Manual

Telecommunication Systems DivisionNovember 2003DKT/IPT TelephoneUser GuideDigital Business Telephone Systems

ContentsAppendix C – IPT1020-SD Settingsvi Strata CTX DKT/IPT Telephone 11/03

DADM/DSS ConsoleDSS Console86 Strata CTX DKT/IPT Telephone 11/03PagingYou can make an announcement page to a group of telephone speakers selected

Strata CTX DKT/IPT Telephone 11/03 87Centrex Application AYour system may be equipped with the Centrex Application, which enhances its feature cap

Centrex ApplicationDelayed Ringing88 Strata CTX DKT/IPT Telephone 11/03Delayed RingingOutside line or Centrex line(s) can be programmed for a 12-s

Strata CTX DKT/IPT Telephone 11/03 89Button Labels BAll Flexible Buttons must be programmed for your telephone in system programming and vary for

Button LabelsDelayed Ringing90 Strata CTX DKT/IPT Telephone 11/03Call Forward-No Answer – Press to forward calls to another station or voice mail

Button LabelsDelayed RingingStrata CTX DKT/IPT Telephone 11/03 91Privacy Release – Press to release privacy on common outside line buttons, enabli

Button LabelsDelayed Ringing92 Strata CTX DKT/IPT Telephone 11/03

Strata CTX DKT/IPT Telephone 11/03 93IPT1020-SD Settings CThis chapter explains how to enter data for your IPT1020-SD telephone if it was not prev

IPT1020-SD SettingsFB Buttons94 Strata CTX DKT/IPT Telephone 11/03FB ButtonsWhen you press ++++ROG (simultaneously) to enter telephone programm

IPT1020-SD SettingsFB ButtonsStrata CTX DKT/IPT Telephone 11/03 955442FB01FB02FB03FB04FB05FB06FB07FB08FB09FB10FB11FB12FB13FB14FB buttons for 14-bu

Strata CTX DKT/IPT Telephone 11/03 viiIntroductionThis user guide describes how to use these Toshiba Strata series telephone products with Strat

IPT1020-SD SettingsInitializing the IPT1020-SD96 Strata CTX DKT/IPT Telephone 11/03Initializing the IPT1020-SDCAUTION! If you initialize the IP te

IPT1020-SD SettingsIPT-to-IP Network Connection InstructionsStrata CTX DKT/IPT Telephone 11/03 976. If the IPT is connected to a router or other g

IPT1020-SD SettingsIPT-to-IP Network Connection Instructions98 Strata CTX DKT/IPT Telephone 11/03IP Telephone Start Up SequenceAfter the IP teleph

IPT1020-SD SettingsIPT1020-SD Function SettingsStrata CTX DKT/IPT Telephone 11/03 99IPT1020-SD Function SettingsThese steps enable you to turn On/

IPT1020-SD SettingsSetting the IPT1020-SD Headset Transmit Volume100 Strata CTX DKT/IPT Telephone 11/03Setting the IPT1020-SD Headset Transmit Vol

Strata CTX DKT/IPT Telephone 11/03 101IndexAabandoned call numbers (see Call History), 37about this bookconventions, viiihow to use this guide, vi

IndexD ~ G102 Strata CTX DKT/IPT Telephone 11/03held calls, 77call recording, 63call transfer, 13call waiting, 40, 50centrexapplication, 87feature

IndexH ~ PStrata CTX DKT/IPT Telephone 11/03 103Hhandset calling, 9handsfree answerback, 10hold, 18line hold, 13, 38hot dialing, 8, 9IindicatorsLE

IndexR ~ V104 Strata CTX DKT/IPT Telephone 11/03personal speed dial, 55, 67pickup, 38pick up group calls, 39pooled line group, 7privacy, 53overrid

IntroductionHow to Use This Guideviii Strata CTX DKT/IPT Telephone 11/03• Appendix B – Button Labels lists the feature button designations of the

IntroductionRelated Documents/MediaStrata CTX DKT/IPT Telephone 11/03 ixRelated Documents/MediaNote Some documents listed here may appear in diffe

IntroductionRelated Documents/Mediax Strata CTX DKT/IPT Telephone 11/03

Strata CTX DKT/IPT Telephone 11/03 1The Grand Tour 1This chapter familiarizes you with DKT3000-series digital speakerphones, IPT1020-SD Internet P

The Grand TourDKT3000-series Telephones2 Strata CTX DKT/IPT Telephone 11/03Toshiba LCD telephones provide easy access to frequently-used features.

The Grand TourDKT3000-series TelephonesStrata CTX DKT/IPT Telephone 11/03 3Fixed ButtonsThe fixed buttons on your dial pad enable you to perform s

The Grand TourIPT1020-SD Telephones4 Strata CTX DKT/IPT Telephone 11/03When the Soft Key prompts appear on the LCD, the LCD Control Button just be

The Grand TourDKT2000-series TelephonesStrata CTX DKT/IPT Telephone 11/03 5DKT2020-SD TelephoneFixed ButtonsThe fixed buttons on your telephone en

Publication InformationToshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to rev

The Grand TourDKT2000-series Telephones6 Strata CTX DKT/IPT Telephone 11/03Flexible ButtonsAll Flexible Buttons must be programmed for your teleph

Strata CTX DKT/IPT Telephone 11/03 7The Basics 2This chapter shows you the basic operation of your DKT3000-series telephone, IPT1020-SD, or DKT200

The BasicsImportant - Read First8 Strata CTX DKT/IPT Telephone 11/03Which Outgoing/Incoming Call Features Do I Have?Check mark here which outgoing

The BasicsMaking a CallStrata CTX DKT/IPT Telephone 11/03 9Making a CallThere are three ways to originate a call from your digital telephone:Hot D

The BasicsAnswering a Call10 Strata CTX DKT/IPT Telephone 11/03Answering a CallThere are several ways to answer a call:Handset➤ If your telephone

The BasicsMessage WaitingStrata CTX DKT/IPT Telephone 11/03 11Message WaitingUse your 0VJLED/button and LCD to see/retrieve message(s).An extensi

The BasicsMicrophone12 Strata CTX DKT/IPT Telephone 11/03Turning On/Off MW LED on Another ExtensionIf you call an extension and it’s busy or there

The BasicsCall TransferStrata CTX DKT/IPT Telephone 11/03 13Call Transfer1. While on a call, press &QI7UQ. Your Line LED flashes green and yo

The BasicsConference Calls14 Strata CTX DKT/IPT Telephone 11/03Conference CallsYou can conference together up to eight parties (including your own

The BasicsConference CallsStrata CTX DKT/IPT Telephone 11/03 15Adding Voice Mail to a ConferenceThe Conference Master can add voice mail to a conf

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Telecommunication Systems Division License AgreementIMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”)

The BasicsConference Calls16 Strata CTX DKT/IPT Telephone 11/03Conference Split/Join/DropIf you initiate a conference with two or more parties, yo

The BasicsConference CallsStrata CTX DKT/IPT Telephone 11/03 17If you want to Split with a different extension, continue to press the NEXT soft ke

The BasicsHold18 Strata CTX DKT/IPT Telephone 11/03Hold1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held Line’s LE

The BasicsVolume ControlStrata CTX DKT/IPT Telephone 11/03 19Volume Control➤ To adjust the handset volume➤ Press the 9RO ▲ to increase volume and

The BasicsLCD Contrast Adjustments20 Strata CTX DKT/IPT Telephone 11/03

Strata CTX DKT/IPT Telephone 11/03 21Advanced Operation 3This chapter gives you more details about your DKT3000-series telephone, IPT1020-SD, or D

Advanced OperationSoft Keys22 Strata CTX DKT/IPT Telephone 11/03Soft KeysWhen Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUR

Advanced OperationSoft KeysStrata CTX DKT/IPT Telephone 11/03 23Soft Key ExampleWhen the Soft Key prompts appear on the LCD, the LCD Control Butto

Advanced OperationAdvisory Messages24 Strata CTX DKT/IPT Telephone 11/03Advisory MessagesAdvisory messaging enables you to store an informative me

Advanced OperationAccount Code CallsStrata CTX DKT/IPT Telephone 11/03 25Account Code CallsAccount Codes (Forced or Voluntary) can be used for a v

Toshiba America Information Systems, Inc.Telecommunication Systems DivisionLimited WarrantyToshiba America Information Systems, Inc., (“TAIS”) warrant

Advanced OperationAccount Code Calls26 Strata CTX DKT/IPT Telephone 11/03Voluntary Account Codes (Verified/Non-Verified)Voluntary Account Codes ar

Advanced OperationAutomatic Busy RedialStrata CTX DKT/IPT Telephone 11/03 27Automatic Busy Redial After reaching a busy outside number, you can ac

Advanced OperationAutomatic Callback28 Strata CTX DKT/IPT Telephone 11/03Automatic CallbackWhen you reach a busy station, you can set Automatic Ca

Advanced OperationBackground MusicStrata CTX DKT/IPT Telephone 11/03 29Background MusicYou can set background music over your telephone speaker or

Advanced OperationCall Forward30 Strata CTX DKT/IPT Telephone 11/03Call ForwardThere are two types of Call Forwarding that you can set. One is Sys

Advanced OperationCall ForwardStrata CTX DKT/IPT Telephone 11/03 31Station Call Forward CategoriesYou can set Call Forward for the following categ

Advanced OperationCall Forward32 Strata CTX DKT/IPT Telephone 11/03• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your stati

Advanced OperationCall ForwardStrata CTX DKT/IPT Telephone 11/03 33Call Forward Examples➤ To set your telephone to CF Busy-No Answer to an interna

Advanced OperationCall Forward34 Strata CTX DKT/IPT Telephone 11/03Busy No Answer to an ext.Press ext. button + + dial the dest. ext. no. (tone)

Advanced OperationCall ForwardStrata CTX DKT/IPT Telephone 11/03 35Busy to outside telephone no.Press ext. button + (tone) + dial the other telep

Strata CTX DKT/IPT Telephone 11/03 iContentsIntroductionOrganization...

Advanced OperationCall Forward36 Strata CTX DKT/IPT Telephone 11/03Call Forward - Incoming Line Call - Set for Another Station:Enables you to set

Advanced OperationCall HistoryStrata CTX DKT/IPT Telephone 11/03 37Call HistoryIncoming calls with Caller ID or ANI information can be optionally

Advanced OperationCall Pickup38 Strata CTX DKT/IPT Telephone 11/03➤ To park a call1. While on a call, press 3DUNLQ2UELW...or &QI7UQ + .

Advanced OperationCall PickupStrata CTX DKT/IPT Telephone 11/03 39Ringing, Page or Held Call PickupThis feature picks up ringing or held calls, in

Advanced OperationCall Waiting40 Strata CTX DKT/IPT Telephone 11/03Notes• The Primary extension number is the directory number by which the teleph

Advanced OperationDirect Inward System Access (DISA)Strata CTX DKT/IPT Telephone 11/03 41Direct Inward System Access (DISA)Outside callers with to

Advanced OperationDistinctive Ringing42 Strata CTX DKT/IPT Telephone 11/03Distinctive Ringing➤ To set distinctive ringing (CTX software R1.2 or lo

Advanced OperationDo Not DisturbStrata CTX DKT/IPT Telephone 11/03 43Do Not DisturbIf your station is in Do Not Disturb (DND) mode, internal, exte

Advanced OperationDoor Lock(s)44 Strata CTX DKT/IPT Telephone 11/03Setting DND for Another Extension➤ To activate DND for another extension➤ Enter

Advanced OperationDoor Phone(s)Strata CTX DKT/IPT Telephone 11/03 45Door Phone(s)Door phones can be used to call phones selected in system program

ContentsChapter 3 – Advanced Operationii Strata CTX DKT/IPT Telephone 11/03Answering a Call...

Advanced OperationEcho Cancellation46 Strata CTX DKT/IPT Telephone 11/03➤ To call/monitor a door phone1. With the handset off-hook, press an exten

Advanced OperationEmergency RingdownStrata CTX DKT/IPT Telephone 11/03 47Emergency RingdownIf a station remains off-hook for a programmable period

Advanced OperationOff-hook Call Announce48 Strata CTX DKT/IPT Telephone 11/03Off-hook Call AnnounceOff-hook Call Announce (OCA) enables you to com

Advanced OperationOverride CallsStrata CTX DKT/IPT Telephone 11/03 493. Press 0LF or 0LFURSKQ&XWRII again to reconnect to the second caller.

Advanced OperationOverride Calls50 Strata CTX DKT/IPT Telephone 11/03Executive OverrideExecutive Override enables you to enter an established conv

Advanced OperationPagingStrata CTX DKT/IPT Telephone 11/03 51Class of Service OverrideBy dialing a Class of Service (COS) Override code, a user ca

Advanced OperationPaging52 Strata CTX DKT/IPT Telephone 11/03➤ Press *URXS3DJH and enter the Group number (01~16)...or press extension +  and

Advanced OperationPrivacyStrata CTX DKT/IPT Telephone 11/03 53PrivacyPrivacy controls the ability of more than one person to use the same extensio

Advanced OperationSpeed Dial54 Strata CTX DKT/IPT Telephone 11/03Speed DialSpeed Dial (SD) enables you to dial a sequence of up to 32 digits with

Advanced OperationStoring a System/Station Speed Dial NumberStrata CTX DKT/IPT Telephone 11/03 55Accessing System SD and Personal SD DirectoriesNa

ContentsChapter 3 – Advanced OperationStrata CTX DKT/IPT Telephone 11/03 iiiStation...

Advanced OperationStoring a System/Station Speed Dial Number56 Strata CTX DKT/IPT Telephone 11/03DKT3014-SDL Name StorageIf you have a DKT3014-SDL

Advanced OperationTone/Pulse DialingStrata CTX DKT/IPT Telephone 11/03 57Tone/Pulse DialingWith some older Central Offices, you may have to make c

Advanced OperationVoice Mail - Direct Transfer58 Strata CTX DKT/IPT Telephone 11/03Voice Mail - Direct TransferThe Strata CTX enables you to trans

Advanced OperationVoice Mail Soft KeysStrata CTX DKT/IPT Telephone 11/03 59 Table 9 Soft Keys for CTX Digital Telephones DKT 3014 SDLDKT 3010 SDDK

Advanced OperationVoice Mail Soft Keys60 Strata CTX DKT/IPT Telephone 11/03DESTINATION Enter automatic copy destinationDIRECTORY DIR DIR Directory

Advanced OperationVoice Mail Soft KeysStrata CTX DKT/IPT Telephone 11/03 61NEXT NAME NEXT NEXT Play next namePAUSE PAUS PAUS Pause recordingPAUSE

Advanced OperationVoice Mail Soft Keys62 Strata CTX DKT/IPT Telephone 11/03SECURITY CODCODE CODE Change Security CodeSELECT NAME PICK PICK Select

Advanced OperationCall RecordingStrata CTX DKT/IPT Telephone 11/03 63Call RecordingWhile on an active call, a station user can record the conversa

Advanced OperationCall Recording64 Strata CTX DKT/IPT Telephone 11/03NotesThe following notes apply to telephone systems that are networked. For i

Strata CTX DKT/IPT Telephone 11/03 65DKT3014 LCD Features 4This chapter shows how to use the DKT3014-SDL (shown below) large screen directory disp

ContentsChapter 4 – DKT3014 LCD Featuresiv Strata CTX DKT/IPT Telephone 11/03Emergency Page ...

DKT3014 LCD FeaturesDirectory and Speed Dial Listings66 Strata CTX DKT/IPT Telephone 11/03Directory and Speed Dial ListingsThe directory menu (idl

DKT3014 LCD FeaturesDirectory and Speed Dial ListingsStrata CTX DKT/IPT Telephone 11/03 67System Speed Dial and Personal Speed DialUsing System Sp

DKT3014 LCD FeaturesDirectory and Speed Dial Listings68 Strata CTX DKT/IPT Telephone 11/03Storing Personal Speed Dial NamesYou can store names wit

DKT3014 LCD FeaturesDirectory and Speed Dial ListingsStrata CTX DKT/IPT Telephone 11/03 694. Enter the telephone number to be stored. If you norma

DKT3014 LCD FeaturesDirectory and Speed Dial Listings70 Strata CTX DKT/IPT Telephone 11/03

Strata CTX DKT/IPT Telephone 11/03 71User Programming 5User programming enables you to change your telephone’s layout/registration and other setti

User ProgrammingFlexible Button Codes72 Strata CTX DKT/IPT Telephone 11/03• Call Forward – Users can set the Call Forward (CF) destination and CF-

User ProgrammingFlexible Button CodesStrata CTX DKT/IPT Telephone 11/03 73Setting/Changing a Flexible Button’s Function1. Press  to enter Use

User ProgrammingOne Touch Buttons74 Strata CTX DKT/IPT Telephone 11/03One Touch ButtonsOne Touch buttons can be used for storing frequently used f

User ProgrammingOne Touch ButtonsStrata CTX DKT/IPT Telephone 11/03 75To Use a One Touch Button➤ Press the One Touch button.Setting/Changing a Per

ContentsAppendix A – Centrex ApplicationStrata CTX DKT/IPT Telephone 11/03 vButtons and LEDs...

User ProgrammingFeature Codes76 Strata CTX DKT/IPT Telephone 11/03Feature CodesFeature Access Codes are entered as a sequence on your telephone to

User ProgrammingFeature CodesStrata CTX DKT/IPT Telephone 11/03 77All Call Page, Group Page and/or External Page Pickup of pageExt. button + + P

User ProgrammingFeature Codes78 Strata CTX DKT/IPT Telephone 11/03Retrieve a received MWExt. button + Activate MW at another Station without Ringi

User ProgrammingFeature CodesStrata CTX DKT/IPT Telephone 11/03 79Speed Dial (Storing an SD number)Station2 + + Phone No.3 + nnn = 100~199 SD bi

User ProgrammingLED Indicator Details80 Strata CTX DKT/IPT Telephone 11/03LED Indicator DetailsEach line and feature button has a LED next to it w

Strata CTX DKT/IPT Telephone 11/03 81DADM/DSS Console 6This chapter provides an overview of the following two optional units and describes the fea

DADM/DSS ConsoleDADM82 Strata CTX DKT/IPT Telephone 11/03DADMDigital add-on Modules (DADM) can be connected to 3000-, IPT, and 2000-series telepho

DADM/DSS ConsoleDSS ConsoleStrata CTX DKT/IPT Telephone 11/03 83DSS ConsoleThe Direct Station Selection (DSS) console operates alongside of a digi

DADM/DSS ConsoleDSS Console84 Strata CTX DKT/IPT Telephone 11/03Calling a Station➤ To call a station’s extension from either a DSS console or a DA

DADM/DSS ConsoleDSS ConsoleStrata CTX DKT/IPT Telephone 11/03 85Call Transfer with Camp-onYou can transfer a call to a busy station from either a