Toshiba SATELLITE P500 User Manual Page 162
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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User’s Manual 9-8
Troubleshooting
BD drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access a
CD/DVD/BD in the
drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD/BD
is properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD/BD. Make sure
there is no obstruction. Remove any foreign
objects.
Check whether the CD/DVD/BD is dirty. If it is,
wipe it with a clean cloth dipped in water or a
neutral cleaner. Refer to the Media care section
in Chapter 4, Operating Basics, for details on
cleaning.
Some CD/DVD/BDs
run correctly, but
others do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the CD/DVD/BD documentation.
Check the type of CD/DVD/BD you are using.
The drive supports:
BD-ROM:BD-ROM, BD-ROM(DL), BD-R, BD-
R(DL), BD-RE, BD-RE(DL)
DVD-ROM:DVD-ROM, DVD-Video, DVD-R,
DVD-RW, DVD+R, DVD+RW, DVD-RAM
CD-ROM:CD-DA, CD-Text, Photo CD (single/
multi-session), CD-ROM Mode 1, Mode 2,
CD-ROM XA Mode 2 (Form1, Form2), Enhanced
CD (CDEXTRA)
Recordable Disc:CD-R, CD-RW, DVD-R,
DVD-R(DL), DVD-RW, DVD+R, DVD+R(DL),
DVD+RW, DVD-RAM, BD-R, BD-R(DL), BD-RE,
BD-RE(DL)
Check the region code on the DVD. It must
match that on the BD drive. Region codes are
listed in the Optical Disc Drive section in
Chapter 2, The Grand Tour.
- User's Manual 1
- Copyright 2
- Disclaimer 2
- Trademarks 2
- EU Conformity Statement 3
- CE compliance 4
- Working environment 4
- Disposal of products 5
- User’s Manual vi 6
- ENERGY STAR 7
- Program 7
- REACH - Compliance Statement 7
- User’s Manual viii 8
- Hitach-LG Data Storage 10
- User’s Manual xi 11
- TOSHIBA P500/P500D/X500 11
- Panasonic 12
- International Precautions 13
- User’s Manual xiv 14
- Table of Contents 15
- The Keyboard 16
- Power and Power-Up Modes 16
- Manual contents 18
- Conventions 19
- Key operation 20
- Messages 20
- Terminology 20
- General Precautions 21
- Stress injury 22
- Heat injury 22
- Pressure or impact damage 22
- Mobile phones 23
- Chapter 1 24
- Features 25
- Disclaimer (CPU) 26
- Disclaimer (Battery Life) 27
- User’s Manual 1-5 28
- Introduction 28
- Display 29
- Pointing Device 30
- Disclaimer (LCD) 30
- Multimedia 31
- Communications 32
- Disclaimer (Wireless LAN) 32
- Special features 33
- User’s Manual 1-11 34
- TOSHIBA Value Added Package 35
- Utilities and Applications 36
- User’s Manual 1-14 37
- User’s Manual 1-15 38
- User’s Manual 1-16 39
- Chapter 2 40
- User’s Manual 2-2 41
- The Grand Tour 41
- 1 2 3 4 5 6 42
- Right side 43
- Backside 44
- Underside 45
- Front with the display open 46
- User’s Manual 2-8 47
- Optical Disc Drive 48
- Writable discs 49
- BD-R/RE drive 50
- DVD Super Multi drive 51
- AC adaptor 52
- Remote controller 53
- Full Size Remote Controller 54
- User’s Manual 2-16 55
- User’s Manual 2-17 56
- Slim size remote controller 57
- User’s Manual 2-19 58
- Using the Remote Controller 59
- User’s Manual 2-21 60
- Installing/Removing batteries 61
- Installing the batteries 62
- Replacing the batteries 63
- Chapter 3 66
- Connecting the AC adaptor 67
- User’s Manual 3-3 68
- Getting Started 68
- Opening the display 69
- Turning on the power 70
- Windows setup 70
- Turning off the power 70
- Sleep Mode 71
- Benefits of Sleep Mode 72
- Entering Sleep Mode 72
- Sleep Mode limitations 72
- Hibernation Mode 73
- Restarting the computer 74
- User’s Manual 3-10 75
- User’s Manual 3-11 76
- User’s Manual 3-12 77
- Chapter 4 78
- Touch Pad Gesture 79
- Using the fingerprint sensor 80
- How to swipe the finger 81
- User’s Manual 4-5 82
- User’s Manual 4-6 83
- Set up procedure 84
- User’s Manual 4-8 85
- User’s Manual 4-9 86
- Enabling USB Sleep and Charge 88
- Battery Settings 88
- Using the Web Camera 89
- Using the software 90
- Using the microphone 91
- User’s Manual 4-16 93
- How to launch the help file 94
- Using the optical disc drive 96
- Loading discs 97
- ■ Slot ODD 100
- Removing discs 101
- Writing CD/DVD/BDs 102
- User’s Manual 4-26 103
- Operating Basics 103
- User’s Manual 4-27 104
- User’s Manual 4-28 105
- User’s Manual 4-29 106
- When writing or rewriting 107
- Data Verification 108
- for TOSHIBA: 108
- Important information for use 109
- TOSHIBA DVD Player 110
- Display Devices & Audio 111
- TOSHIBA DVD PLAYER 111
- Starting TOSHIBA DVD PLAYER 112
- Operating TOSHIBA DVD PLAYER 112
- Open TOSHIBA DVD PLAYER HELP 112
- Using WinDVD BD for TOSHIBA 113
- Media care 114
- Wireless communications 115
- Security 116
- Wireless activity LED 117
- LAN cable types 117
- Cleaning the computer 118
- Moving the computer 119
- Taskbar icon 120
- HDD Protection 120
- Detection Level 120
- 3D Viewer 121
- Detection Level Amplification 121
- Chapter 5 122
- F1 ... F12 function keys 123
- Hot keys 123
- Windows special keys 125
- Generating ASCII characters 125
- Chapter 6 126
- Power indicators 127
- Battery types 128
- Real Time Clock battery 129
- Charging the batteries 130
- Battery charging notice 131
- Monitoring battery capacity 132
- Extending battery life 133
- Replacing the battery pack 134
- Installing the battery pack 135
- Power-up modes 136
- Chapter 7 137
- User’s Manual 7-2 138
- HW Setup 138
- User’s Manual 7-3 139
- Chapter 8 140
- Inserting an ExpressCard 141
- Removing an ExpressCard 141
- User’s Manual 8-3 142
- Optional Devices 142
- Removing the ExpressCard 142
- Installing a memory card 143
- Removing a memory card 144
- Memory expansion 145
- Installing a memory module 146
- User’s Manual 8-8 147
- Installing the memory module 147
- Removing a memory module 148
- Additional battery pack 149
- Additional AC adaptor 149
- External monitor 149
- Satellite 150
- Settings for audio on HDMI 151
- Precautions 151
- Connecting 152
- Disconnecting 152
- Connecting an eSATA device 153
- Security lock 154
- Chapter 9 155
- Analyzing the problem 156
- System start-up 157
- Self test 157
- Overheating power down 158
- AC power 158
- User’s Manual 9-5 159
- Troubleshooting 159
- Real Time Clock 160
- Keyboard 160
- LCD panel 160
- Solid State drive 161
- Recovery Media Creator 161
- Hard disk drive 161
- BD drive 162
- Pointing device 163
- USB mouse 164
- User’s Manual 9-11 165
- USB Sleep and Charge function 166
- Sound system 168
- Wireless LAN 169
- Fingerprint sensor 169
- TOSHIBA support 170
- Appendix A 171
- Appendix B 172
- Appendix C 173
- Radio Characteristics 174
- User’s Manual C-3 175
- Appendix D 176
- User’s Manual D-2 177
- AC Power Cord and Connectors 177
- Appendix E 178
- Memory (Main System) 179
- Battery Life 179
- HDD drive capacity 179
- USB Sleep & Charge 180
- External HDD Capacity 180
- Non-applicable Icons 181
- Copy Protection 181
- LCD Brightness and Eye Stain 181
- TV Tuner 181
- Safety Use for TV Tuner 181
- Appendix F 182
- User’s Manual F-2 183
- TOSHIBA PC Health Monitor 183
- Appendix G 184
- TOSHIBA Theft Registration 185
- Owner’s details 185
- Glossary 186
- User’s Manual Glossary-2 187
- User’s Manual Glossary-3 188
- User’s Manual Glossary-4 189
- User’s Manual Glossary-5 190
- User’s Manual Glossary-6 191
- User’s Manual Glossary-7 192
- User’s Manual Glossary-8 193
- User’s Manual Glossary-9 194
- User’s Manual Glossary-10 195
- User’s Manual Glossary-11 196
- User’s Manual Glossary-12 197
- User’s Manual Glossary-13 198
- User’s Manual Index-1 200
- User’s Manual Index-2 201
- User’s Manual Index-3 202
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